Customer Experience Specialist (Dutch)
Speak Dutch and live in or near Valencia? Join an international e-commerce team, solve customer cases by phone, email and chat, Monday to Friday, with lunch on the house.
Position: Customer Experience Specialist
Location: Valencia, Spain
Work model: On-site
Employment type: Full-time
DUTIES & RESPONSIBILITIES:
Provide customer support to Dutch-speaking customers via phone, email and live chat
Handle customer questions, orders and product-related enquiries
Resolve complex customer cases and identify practical solutions
Coordinate with internal teams and external suppliers when required
Manage customer cases across multiple channels while maintaining high service and quality standards
Identify root causes of recurring customer issues and contribute to process improvements
Maintain accurate customer and case information within the relevant systems
Meet daily productivity, quality and customer satisfaction KPIs
Participate in team meetings, 1:1s, workshops and improvement projects
REQUIREMENTS:
Native or near-native Dutch and fluent English
A third language is an advantage
Minimum 1 year of experience in a fast-paced customer-facing role
Strong communication and interpersonal skills
Natural problem-solving ability and a proactive approach
Ability to remain calm and effective under pressure
Comfortable working with KPIs, multiple channels and systems
Already based in or near Valencia, Spain
Eligible to work in Spain / EU work eligibility (no visa sponsorship)
Available to start as soon as possible
Working hours: Monday to Friday, 09:00 to 17:30
BENEFITS:
Daily breakfast and lunch provided at the office
Twice-weekly bootcamp in the park
Annual AI learning budget
Internal mentorship, development opportunities and personal development workshops
Comprehensive onboarding programme
Support with Spanish bureaucracy and NIE process
Employee discount, referral bonus and paid volunteering time
1 month of accommodation if relocating
And much more!
- Department
- Customer Support
- Location
- Valencia
About Twentoo
Twentoo is a recruitment partner built by people who understand fast-moving environments.
We focus on iGaming, BPO, and Customer Support, working with companies that are growing quickly and need people who can keep up.
We support roles across different levels — from multilingual entry-level positions to more senior commercial and leadership hires.
We keep things simple.
We work closely with both companies and candidates to make sure the process is clear, relevant, and efficient. No unnecessary steps, no guesswork.
We know what these environments require — speed, adaptability, and people who deliver — because we’ve worked in them ourselves.
At Twentoo, it’s not just about filling a role.
It’s about finding the right fit for both sides, and making sure it works long term.