Customer Advisor (German)
Bring your German and customer service skills to Athens! Join an international team in a hybrid role, help customers by phone, and enjoy a full relocation package to Greece.
We usually respond within a day
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES & RESPONSIBILITIES:
Manage incoming customer calls and inquiries efficiently
Identify and assess customer needs to ensure high levels of satisfaction
Build strong, sustainable relationships through open and interactive communication
Provide accurate and complete information using the appropriate tools and systems
Meet individual and team performance targets, including case handling quotas
Maintain clear records of customer interactions, accounts and documentation
Follow established communication procedures, guidelines and policies
REQUIREMENTS:
Native/fluent German, both verbal and written (C2 level)
Fluent English (minimum C1 level)
Strong customer orientation with a commitment to delivering excellent service
Proven contact handling and customer communication skills
Excellent verbal communication skills, including active listening and adaptability to different personalities
Strong PC skills and general computer literacy
Ability to multitask, prioritise and manage time effectively
Team-oriented mindset
Previous experience in customer support or client service is a plus
Available for rotational shifts, Monday to Sunday, between 09:00 and 23:00
BENEFITS:
Competitive remuneration package (14 salaries per year)
Welcome bonus, monthly project bonus, anniversary bonus and performance bonus
Private life and health insurance from day 1, including dental and eye care
Free access to corporate gym facilities
Daily meal allowance on a Mastercard card
Comprehensive initial training and coaching
Relocation support: flight and airport transfer reimbursement, 4 weeks of paid accommodation and help finding a permanent home
And many others!
- Department
- Customer Support
- Location
- Athens
- Remote status
- Hybrid
About Twentoo
Twentoo is a recruitment partner built by people who understand fast-moving environments.
We focus on iGaming, BPO, and Customer Support, working with companies that are growing quickly and need people who can keep up.
We support roles across different levels — from multilingual entry-level positions to more senior commercial and leadership hires.
We keep things simple.
We work closely with both companies and candidates to make sure the process is clear, relevant, and efficient. No unnecessary steps, no guesswork.
We know what these environments require — speed, adaptability, and people who deliver — because we’ve worked in them ourselves.
At Twentoo, it’s not just about filling a role.
It’s about finding the right fit for both sides, and making sure it works long term.