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Customer Support · Lisbon · Onsite

Spanish-speaking Customer Support Representative (FinTech) | Lisbon

Speak Spanish and enjoy tech? Support merchants using digital payment and card reader solutions in Lisbon, with paid training, health insurance from day one and relocation support.

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Support Spanish-speaking merchants of an international financial technology company specialising in digital payments and point-of-sale solutions

  • Handle customer enquiries via phone, email and chat in a professional and friendly manner

  • Assist merchants with account creation, onboarding and general account management

  • Provide technical support for payment applications, card readers and related accessories

  • Resolve enquiries related to transactions, deposits, payment processing and activity reports

  • Support customers with product orders, logistics and delivery-related questions

  • Identify customer needs and recommend suitable products or services when appropriate

  • Document interactions accurately and collaborate with internal teams on complex cases

REQUIREMENTS:

  • Native or fluent Spanish and English at B2 level minimum

  • Excellent communication and customer service skills

  • Good technical aptitude and basic troubleshooting abilities

  • Strong problem-solving skills and attention to detail

  • Comfortable using computers and digital customer support tools

  • Commercial awareness and willingness to identify upselling opportunities

  • Willingness to work on-site in Lisbon

  • Flexibility to work rotational shifts Monday to Sunday, between 15:00 and 00:00

  • Previous experience in Customer Support, Technical Support, Payments or FinTech is an advantage

OFFER:

  • Competitive salary paid in 14 instalments per year

  • Paid 10-working-day training programme

  • Health insurance from the first day of employment

  • Meal allowance of €7 per working day

  • 22 days of annual leave

  • Documentation support

  • Relocation support for candidates living far from the office (airport pick-up, accommodation, relocation reimbursement)

  • And many more!!

Department
Customer Support
Location
Lisbon
Picture of Ana Stefan
Contact Ana Stefan Head of Talent Acquisition – Talent Acquisition

About Twentoo

Twentoo is a recruitment partner built by people who understand fast-moving environments.

We focus on iGaming, BPO, and Customer Support, working with companies that are growing quickly and need people who can keep up.

We support roles across different levels — from multilingual entry-level positions to more senior commercial and leadership hires.

We keep things simple.

We work closely with both companies and candidates to make sure the process is clear, relevant, and efficient. No unnecessary steps, no guesswork.

We know what these environments require — speed, adaptability, and people who deliver — because we’ve worked in them ourselves.

At Twentoo, it’s not just about filling a role.

It’s about finding the right fit for both sides, and making sure it works long term.

Customer Support · Lisbon · Onsite

Spanish-speaking Customer Support Representative (FinTech) | Lisbon

Speak Spanish and enjoy tech? Support merchants using digital payment and card reader solutions in Lisbon, with paid training, health insurance from day one and relocation support.

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