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Customer Support · Lisbon · Fully Remote

Spanish-speaking Customer Support Representative | Remote, Portugal

Position: Customer Support Representative

Location: Remote, mainland Portugal

Work model: 100% Remote (occasional office attendance when required)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Support Spanish-speaking customers of a leading global entertainment streaming platform

  • Assist with account management and billing enquiries

  • Provide technical troubleshooting and guide customers through platform-related questions

  • Ensure timely resolution and a positive customer experience

  • Escalate complex issues to the appropriate teams

REQUIREMENTS:

  • Fluent Castilian Spanish and English at B1 level minimum

  • Fluency in Basque, Catalan and Valencian, or Galician (alongside Castilian Spanish)

  • Strong communication and customer service skills

  • Basic technical troubleshooting and digital literacy

  • Flexibility to work rotational shifts, including weekends

  • Based in, or willing to relocate to, mainland Portugal

  • Previous Customer Support or Technical Support experience is a strong advantage

OFFER:

  • Competitive salary paid in 14 instalments per year

  • Health insurance from the first day of employment

  • Meal allowance per day worked

  • Documentation support

  • Relocation support for candidates living far from the office (airport pick-up, accommodation, relocation reimbursement)

  • And many more!!

Department
Customer Support
Location
Lisbon
Remote status
Fully Remote
Picture of Ana Stefan
Contact Ana Stefan Head of Talent Acquisition – Talent Acquisition

About Twentoo

Twentoo is a recruitment partner built by people who understand fast-moving environments.

We focus on iGaming, BPO, and Customer Support, working with companies that are growing quickly and need people who can keep up.

We support roles across different levels — from multilingual entry-level positions to more senior commercial and leadership hires.

We keep things simple.

We work closely with both companies and candidates to make sure the process is clear, relevant, and efficient. No unnecessary steps, no guesswork.

We know what these environments require — speed, adaptability, and people who deliver — because we’ve worked in them ourselves.

At Twentoo, it’s not just about filling a role.

It’s about finding the right fit for both sides, and making sure it works long term.

Customer Support · Lisbon · Fully Remote

Spanish-speaking Customer Support Representative | Remote, Portugal

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Let’s recruit together and find your next colleague.

@twentoooconsulting.com