iGaming Team Leader- Korean | Remote
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Position: iGaming Team Leader
Location: Remote
Employment type: Full-time
RESPONSIBILITIES:
Lead, support, and motivate a team of Korean-speaking customer support agents
Oversee daily customer service operations and ensure excellent player experiences across all support channels
Monitor team performance, productivity and quality standards
Coach team members and provide ongoing guidance to help them achieve performance targets
Handle escalated player queries and complex customer issues
Ensure customer enquiries are managed professionally, accurately and efficiently
Identify opportunities to improve processes, team performance and service delivery
Collaborate with other departments to support smooth operations and resolve issues effectively
Foster a positive, productive and high-performing team environment
REQUIREMENTS:
Native-level Korean language skills
Good English communication skills
Previous experience in the iGaming industry, ideally in customer support or player services
Previous experience as a Team Leader, Supervisor or in a people management role
Alternatively, experience overseeing a team, supporting colleagues or taking responsibility for team performance
Strong communication, organisational and problem-solving skills
Ability to motivate others, manage competing priorities and work independently in a remote environment
OFFER:
100% remote working
Company-provided laptop
6-month renewable contract
Attractive employment benefits
Opportunity to develop leadership skills in an international iGaming environment
Immediate interview availability for suitable candidates
And many more!
- Department
- Customer Support
- Remote status
- Fully Remote
About Twentoo
Twentoo is a recruitment partner built by people who understand fast-moving environments.
We focus on iGaming, BPO, and Customer Support, working with companies that are growing quickly and need people who can keep up.
We support roles across different levels — from multilingual entry-level positions to more senior commercial and leadership hires.
We keep things simple.
We work closely with both companies and candidates to make sure the process is clear, relevant, and efficient. No unnecessary steps, no guesswork.
We know what these environments require — speed, adaptability, and people who deliver — because we’ve worked in them ourselves.
At Twentoo, it’s not just about filling a role.
It’s about finding the right fit for both sides, and making sure it works long term.