Position: Customer Support Representative

Location: Lisbon/Porto, Portugal

Work model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Provide friendly, efficient support as the first point of contact for a global community of users
Handle and resolve customer issues across inbound calls, chats, and emails
Identify and escalate issues appropriately
Write thoughtful, accurate responses and customise prepared templates for customer communications
Research and troubleshoot problems using available resources
Arbitrate between users when needed
Manage multiple concurrent tasks effectively

REQUIREMENTS:

Spanish at C2 level and English at B2 level
High school diploma
Customer service skills, including complaint handling, troubleshooting and problem solving
EU citizenship
Based in Lisbon or willing to relocate to Porto
Available for on-site work on rotational shifts within a 24/7 operation

OFFER:

About Twentoo

Twentoo is a recruitment partner built by people who understand fast-moving environments.

We focus on iGaming, BPO, and Customer Support, working with companies that are growing quickly and need people who can keep up.

We support roles across different levels — from multilingual entry-level positions to more senior commercial and leadership hires.

We keep things simple.

We work closely with both companies and candidates to make sure the process is clear, relevant, and efficient. No unnecessary steps, no guesswork.

We know what these environments require — speed, adaptability, and people who deliver — because we’ve worked in them ourselves.

At Twentoo, it’s not just about filling a role.

It’s about finding the right fit for both sides, and making sure it works long term.

Customer Support Representative (Spanish)

Colleagues