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Customer Support · Lisbon · Onsite

French-speaking Customer Suport Agent | Lisbon, Portugal

Fancy a customer care career in Lisbon where your French skills truly make a difference? Join an international team, enjoy great benefits, and unlock hybrid or remote work after training!

We usually respond within a day

Position: Customer Suport Agent

Location: hybrid/remote possible after training period; on-site in Bucharest, Romania (performance dependant)

Employment type: Full-time

Remuneration: Base salary + bonuses

Location: Lisbon, Portugal

Work model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Provide customer support via inbound calls, chats and emails to Level 1 contacts

  • Explain winnings to bettors

  • Manage user accounts and assist with login issues

  • Identify and escalate issues appropriately

  • Write clear, accurate responses and customise prepared templates for customer communications

REQUIREMENTS:

  • Native or C2 level French

  • High school diploma

  • Customer service skills, including complaint handling, troubleshooting and problem solving

  • EU citizenship

  • Based in Portugal or willing to relocate to Lisbon

  • Available for on-site work in Santos, Lisbon, on rotational shifts

OFFER:

  • Performance bonus based on KPIs, applicable from the 4th month

  • Meal allowance

  • Christmas and Holiday bonuses

  • Health insurance plan after 6 months on contract

  • Relocation support for EU citizens, including travel ticket reimbursement

  • And many more!

Department
Customer Support
Location
Lisbon
Picture of Ana Stefan
Contact Ana Stefan Head of Talent Acquisition – Talent Acquisition

About Twentoo

Twentoo is a recruitment partner built by people who understand fast-moving environments.

We focus on iGaming, BPO, and Customer Support, working with companies that are growing quickly and need people who can keep up.

We support roles across different levels — from multilingual entry-level positions to more senior commercial and leadership hires.

We keep things simple.

We work closely with both companies and candidates to make sure the process is clear, relevant, and efficient. No unnecessary steps, no guesswork.

We know what these environments require — speed, adaptability, and people who deliver — because we’ve worked in them ourselves.

At Twentoo, it’s not just about filling a role.

It’s about finding the right fit for both sides, and making sure it works long term.

Customer Support · Lisbon · Onsite

French-speaking Customer Suport Agent | Lisbon, Portugal

Fancy a customer care career in Lisbon where your French skills truly make a difference? Join an international team, enjoy great benefits, and unlock hybrid or remote work after training!

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Already working at Twentoo ?

Let’s recruit together and find your next colleague.

@twentoooconsulting.com