Customer Care Consultant - German speaking
Fancy a customer care career in Bucharest where your German skills truly make a difference? Join an international team, enjoy great benefits, and unlock hybrid or remote work after training!
We usually respond within a day
Position: Customer Care Consultant
Location: hybrid/remote possible after training period; on-site in Bucharest, Romania (performance dependant)
Employment type: Full-time
Remuneration: Base salary + bonuses
What you’ll be doing:
Handle inbound customer requests via phone and email
Support clients with account-related enquiries, transactions, balances and service usage
Investigate and resolve operational and customer-related issues
Provide accurate information and appropriate solutions within agreed service standards
Maintain accurate customer and case documentation in internal systems
Work with multiple internal systems and tools to manage customer requests
Collaborate with internal departments to support effective resolution of complex cases
Ensure professional and customer-focused communication throughout each interaction
Work in line with SLA, quality, and operational requirements.
What you bring:
German language proficiency at C1/C2 level + English C1 level
Previous customer service experience is preferred
Strong verbal and written communication skills
Good problem-solving and analytical abilities
Comfortable working with multiple systems and tools
Strong organisational skills and attention to detail
CRM experience is considered an advantage
Ability to work effectively in a dynamic international environment
Legal right to work in Romania
Preferably based in Bucharest or willing to relocate.
What we offer:
Excellent remuneration package based on experience, skills, and performance
Guidance and tools to reach your full potential
Relocation support for international candidates (coming outside of Romania)
Sign-on bonus for new joiners
Rewarding performance bonus structure
Meal tickets
Medical Subscription
Wellbeing programs
And many others!
- Department
- Customer Support
- Locations
- Bucharest
About Twentoo
Twentoo is a recruitment partner built by people who understand fast-moving environments.
We focus on iGaming, BPO, and Customer Support, working with companies that are growing quickly and need people who can keep up.
We support roles across different levels — from multilingual entry-level positions to more senior commercial and leadership hires.
We keep things simple.
We work closely with both companies and candidates to make sure the process is clear, relevant, and efficient. No unnecessary steps, no guesswork.
We know what these environments require — speed, adaptability, and people who deliver — because we’ve worked in them ourselves.
At Twentoo, it’s not just about filling a role.
It’s about finding the right fit for both sides, and making sure it works long term.